1. Listening
"When people talk, listen completely. Most people never listen."
2. Storytelling"Storytelling is the most powerful way to put ideas into the world today."
3. Authenticity"I had no idea that being your authentic self could make me as rich as I've become. If I had, I'd have done it a lot earlier."
4. Transparency"As a small businessperson, you have no greater leverage than the truth."
5. Team Playing"Individuals play the game, but teams beat the odds."
6. Responsiveness"Life is 10% what happens to you and 90% how you react to it."
7. Adaptability"When you're finished changing, you're finished."
8. Passion"The only way to do great work is to love the work you do."
9. Surprise and Delight"A true leader always keeps an element of surprise up his sleeve, which others cannot grasp but which keeps his public excited and breathless."
10. Simplicity"Less isn't more; just enough is more."
11. Gratefulness"I would maintain that thanks are the highest form of thought, and that gratitude is happiness doubled by wonder."
The Golden Rule: Above all else, treat others as you’d like to be treated
They forgive... and they forget.
When an employee makes a mistake—especially a major mistake—it's easy to forever view that employee through the perspective of that mistake.
They transform company goals into the employees' personal goals.
Great bosses inspire their employees to achieve company goals.
They look past the action to the emotion and motivation.
Sometimes employees make mistakes or simply do the wrong thing. Sometimes they take over projects or roles without approval or justification. Sometimes they jockey for position, play political games, or ignore company objectives in pursuit of personal goals.
They support without seeking credit.A customer is upset. A vendor feels shortchanged. A coworker is frustrated. Whatever the issue, good bosses support their employees. They know that to do otherwise undermines the employee's credibility and possibly authority.
They make fewer public decisions.When a decision needs to be made, most of the time the best person to make that decision isn't the boss. Most of the time the best person is the employee closest to the issue.
They don't see control as a reward.Many people desperately want to be the boss so they can finally call the shots.hey allow employees to learn their own lessons.It's easy for a boss to debrief an employee and turn a teachable moment into a lesson learned.
They let employees have the ideas.Years ago I worked in manufacturing and my boss sent me to help move the production control offices. It was basically manual labor, but for two days it put me in a position to watch and hear and learn a lot about how the plant's production flow was controlled.
They always go home feeling they could have done better.Leadership is like a smorgasbord of insecurity. Bosses worry about employees and customers and results. You name it, they worry about it.
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